Privacy Policy

Last Updated: January 2026

At Ravenhill Dental Care, we are committed to protecting your privacy and safeguarding your personal information when you visit our website or become a patient of the practice. We follow the requirements of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, and we comply with professional guidance for dental practices.

Who We Are:

Ravenhill Dental Care
566 Middle Road
Ravenhill
Swansea
SA5 5DH
Tel: 01792 581031
Email: hello@ravenhilldentalcare.co.uk

We act as the data controller for the personal information we collect about you. This means we decide how and why your personal data is used.

What Information We Collect

We may collect and process the following categories of personal data:

• Contact details: name, address, email address, telephone number.

• Clinical information: dental and medical records, treatment plans, clinical notes.

• Health and special category data: information about your health that is necessary for providing dental care (these details are treated with the highest level of protection).

• Administrative data: appointment information, payments, and communications you send to us.

How We Use Your Personal Data

Your data is processed lawfully and only for specific purposes, including:

• Providing dental care and treatment tailored to you.

• Managing patient records and clinical administration.

• Communicating appointments, reminders, and patient care information.

• Complying with legal and regulatory requirements.

Where necessary, and where the law allows, we rely on legitimate interests, contractual necessity, or legal obligations as the lawful basis for processing your personal data. Sensitive health data is processed for healthcare purposes and clinical care.

Sharing Your Information

We will not share your personal information with third parties unless:

• It is necessary for your dental treatment (for example, referral to a specialist with your consent).

• We have contracted third-party service providers to help us operate (and they are obliged to protect your data).

• We are required to do so by law or regulatory obligation.

Data Security

We use appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

How Long We Keep Your Data

We retain personal information in line with legal and professional guidelines. For example:

• Clinical records are usually retained for a minimum of 10 years from last treatment (longer in specific circumstances).

• Administrative and other personal data is kept only for as long as necessary for the purpose it was collected.

Your Rights

Under UK data protection law you have several rights regarding your personal information, including:

• The right to access the data we hold about you.

• The right to correct inaccurate information.

• The right to request deletion of your personal data in certain circumstances.

• The right to restrict or object to processing.

• The right to data portability in some cases.

You can also withdraw any consent you have given for specific uses of your data.

If you need help exercising your rights, please contact us using the details above.

Complaints

If you have any concerns or complaints regarding how we handle your personal data, please contact us. You also have the right to complain to the Information Commissioner’s Office (ICO) — the UK’s independent data protection regulator.